Retail Customer Service

Overview

Retail environments are deploying humanoid robots as customer-facing assistants. These robots help shoppers find products, provide information, and create memorable in-store experiences that drive foot traffic and engagement.

Key Capabilities

  • Customer greeting: Welcoming shoppers and offering assistance
  • Product information: Answering questions about items, pricing, and availability
  • Wayfinding: Guiding customers to specific departments or products
  • Inventory support: Shelf scanning and stock verification

Robots Used

SoftBank Pepper, XPENG IRON, AgiBot A2, Sanctuary AI Phoenix